This Privacy Policy describes how Creaciones Digitales ("we", "us", "our") collects, uses, and protects information when you visit creacionesdigitales.com (the "Website"), contact us, or engage with us as a client. By using our services or the Website, you agree to the practices described here.
1. Information we collect
Information you provide directly
We collect information you voluntarily provide when you contact us, request a proposal, sign a service agreement, or engage in business communication. This includes name, business name, job title, role, email, phone number, and mailing address; information about your business, marketing goals, advertising accounts, and existing campaigns; and payment and billing information when applicable.
Information collected automatically
When you visit the Website, we automatically collect basic technical information including IP address, browser type, referring page, pages viewed, and approximate location derived from IP. This data is used only to monitor site performance and detect abuse.
Client account data
As part of providing our services, clients may grant us access to their advertising platform accounts (Google Ads, Meta Ads, Local Services Ads, Yelp Ads, Reddit Ads, Nextdoor Ads), analytics platforms (Google Analytics, CallRail), and CRM systems. We access this data through official APIs and authorized user accounts, solely to perform the services agreed in our client engagement.
2. How we use information
- To deliver the marketing and reporting services agreed with each client.
- To respond to inquiries and proposal requests.
- To send invoices and process payments.
- To send service-related updates, including reports and account notifications.
- To improve our internal tools, processes, and the quality of service we provide.
- To comply with legal and tax obligations under Ecuadorian and applicable international law.
3. How we share information
We do not sell personal information. We share information only as follows:
- Service providers for hosting, email, cloud storage, payment processing, and database operations, bound by confidentiality terms.
- Advertising platforms. When delivering campaigns on behalf of a client, we transmit data to the platforms where the campaigns run, per the platform's terms and the client's instructions.
- Legal requirements. We may disclose information when required by law, court order, or to protect our rights or the rights of others.
4. Data retention
We retain personal and business information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client campaign data and reporting history are typically retained for the duration of the engagement plus 24 months thereafter, unless the client requests earlier deletion.
5. Data security
We apply reasonable technical and organizational measures to protect the data we hold, including encrypted connections, access controls, principle-of-least-privilege for staff access, and routine review of credentials. Despite these measures, no system is completely secure, and we cannot guarantee absolute security.
6. International data transfers
Creaciones Digitales is based in Ecuador, and many of our clients are based in the United States and Canada. Data may be transferred to and processed in countries other than your country of residence. By using our services, you consent to such transfers.
7. Your rights
Depending on your jurisdiction, you may have the right to request access, correction, or deletion of your personal information; to object to or restrict certain processing; to withdraw consent where processing is based on consent; and to lodge a complaint with your data protection authority. To exercise any of these rights, contact us through the contact section of our website at creacionesdigitales.com.
8. Use of Google APIs and platform data
Where our services involve access to data through Google APIs (including but not limited to the Google Ads API), our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use this data solely to provide and improve the reporting and campaign management services agreed with the client whose account is being accessed. We do not use Google user data for advertising, do not transfer it to third parties except as needed to provide the service, do not allow humans to read it except with explicit consent or where required by law, and do not use it to develop, train, or improve generalized AI models.
9. Cookies
The Website uses essential cookies necessary for the site to function. We do not use third-party advertising cookies or marketing trackers on this Website.
10. Children's privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent changes were made.
12. Contact
Creaciones Digitales
La Puntilla, Av. Principal No 310
Samborondón, Guayas, Ecuador 090401
Web: creacionesdigitales.com